Year: 2021 - 2023
Title: Customer Experience Specialist
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During my time at Illumina in the Global Customer Experience team, I wore multiple hats, including those of a researcher, consultant, and content creator for research and CX materials.
Year: 2021
Role: Lead Researcher, Consultant
Research Method: Behavioral Science frameworks and principles
Research Type: Evaluative
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Year: 2021
Role: Lead Researcher
Research Method: User Interview, Randomized Control Test, Survey
Research Type: Exploratory
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Mint is a personal finance management tool developed by Intuit that allows users to track their spending, set budgets, and manage their money. The high level objective of the project is to identify strategies to help Minters (mint users) save more and spend less
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Year: 2021
Role: Researcher, Data analyst
Research Method: Text-mining, Text analysis
Research Type: Exploratory
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photo taken by Kim Nguyen
Year: 2018 - 2019
Role: Researcher, Project Owner
Research Method: Semi-interview, photography, ethnography
Research Type: Exploratory
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Undegraduate Projects at Penn State University
photo taken by Kim Nguyen