How are you?

I am a Behavioral Scientist with 4 years of research experience and 2 years of customer experience in the healthcare industry.

I'm specialized in

auditing how experience is delivered and plan how to improve experience (service design, behavioral mapping, in-depth interviewing, workshopping, HCD, design thinking)
synthesizing literature reviews (e.g., psychology, behavioral science principles) and research findings into actionable insights and communicating them to diverse audiences, from designers and scientists to product managers and executives
designing and executing experiment (RCT, A/B)
partnering cross-functionally and advocating for change, being a research expert, and consulting teams on research design and decision-making

My passion is to help people and organizations identify and overcome their barriers, improve their decisions, and ultimately enhance their experience.

Let's connect!

oh... and I love photography

Resume

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WHAT PEOPLE SAY

ANNA QUACKENBUSH

Sr. Director, Global Customer Experience, Illumina

I was consistently impressed with Kim’s poise and confidence. As a member of our research team, she had an innate ability to the core of a problem and state the opportunity with clarity and brevity. Sounds easy, but anyone who has worked with customer and user experience teams knows how difficult compelling story-telling can be.

CHRIS MUNSHAW

AD, Global Customer Experience, Illumina

her work ethic, ability to learn fast, and manage projects, so not only was she a risk-free hire, early on she also exceeded my expectations in moving quickly to understand internal processes and educate me about the gaps in our analytics software for customers. Kim is personable, easy to work with, and a quick study. I’d jump at the chance to hire her again!

MELANIE MCCOMSEY PH.D

Anthropologist,

Human-Centered Designer

Kim is passionate about behavioral science and often brought the unique perspective of this discipline to our projects. Kim's technical capabilities around persona creation, journey mapping, qualitative research, and design thinking facilitation are top notch. Kim has a talent for visual communication and oral presentations; she is able to present complicated data in a way that is compelling and easy to understand.